Terms & Conditions

** CONDITIONS**

CONFIDENTIALITY
/ the content of this document in its entirety is, and must remain, absolutely confidential and available only to the personnel of the company/body/association and/or any other company and/or association, without exception, to which this documentation is addressed.
NDA
/ By handing over this document, each employee or collaborator of the addressee shall observe the strictest confidentiality of its contents. The addressee shall take all appropriate measures to safeguard confidentiality in particular with regard to economic conditions.
OFFERS or QUOTES
/ Complex bids or quotations requiring an extensive commitment on the part of the bidder may, in the event of failure, be invoiced at the standard rates applicable to the design.
PRICES
/ Prices are generally discounted and exempt from VAT, which, if due, will be mentioned and charged to you.
/ Variations in the quotation in the quantities of the chosen items may lead to variations in discounts, delivery times and transport costs.
/ The reference costs of air/air/land transport are current as of the date the offer was prepared.
CHANGE
/ Prices are calculated on the basis of the exchange rate of the day at the counter for the reference currencies EUR/CHF/USD
TRANSPORTATION
/ Transport, unless expressly mentioned, is at your charge from our premises to destination.
ASSEMBLY, GROUND FIXING AND INSTALLATION:
/ Excluded or expressly and separately quoted. The material is delivered in an assembly kit with detailed instructions.
LIABILITY
/ In the event of assembly carried out by TPLAY and/or its agents, TPLAY shall be responsible for compliance with the standards and dimensions of assembly
if, on the other hand, TPLAY is limited to supplying the end customer and/or intermediary dealer, the responsibility for assembly lies entirely with the latter, and
any verification work requested of TPLAY shall be charged at the applicable standard rates.
DELIVERY TIMES:
/ Delivery times are currently to be considered approx. 60 working days from the order. Summer and public holidays may further extend the delivery time.
/ Lead times start from order confirmation and receipt of down payment.
/ External factors such as epidemics and exceptional events may, in spite of ourselves, affect delivery times.
PAYMENT:
/ 50% on order by bank transfer in advance;
/ 50% Invoice 10 days after delivery.
/ Bank details: Postfinance Bern
- IBAN account: CH31 0900 0000 8010 6855 9
- QR-IBAN account CH79 3000 0001 8010 6855 9
OFFER VALIDITY:
/ 20 days from sending
WARRANTY, PRODUCT INSURANCE, CERTIFICATIONS and OTHER:
/ Games and Health Trails: The warranties issued by the manufacturer are
* 10 years for recycled plastic and aluminium components
* 3 years on polyethylene components, limited to 2 years on any loss of colour intensity
* 1 year on components, nuts and bolts, paintwork, moving parts
* 2 years on steel components
In any case, components subject to vandalism or misuse by users of the equipment are not covered by warranty.
Guarantees are applicable if regular maintenance is carried out in accordance with EN 1176 part 7
/ Play equipment is intended for children up to 14 years of age and certified for outdoor public use.
/ All play equipment is certified in accordance with safety standard EN 1176/2017.
/ We accept no liability for assembly/installation faults not carried out by our company.
/ Upon approval of the quotation or payment of the agreed down payment, all conditions of the quotation shall be deemed accepted.
/ In the event of cancellation of the order by the customer, Tplay reserves the right to retain part of the possible advance payment to cover the commercial and administrative expenses incurred.
/ All the technical data sheets and descriptions of the articles shall be understood as having been viewed and accepted by the customer.
/ The colours of the panels and slides may vary with respect to the images in the quotation or the technical data sheets, also depending on the colours available.
/ For any disputes, the exclusive place of jurisdiction is Lugano (CH).
/ The sale is understood to be subject to retention of title until final payment is made pursuant to art. 715 CC subject to the obligation to inform any third party purchasers, or receivers under any commercial or other form, of the existence of the clause.

The general terms and conditions for the sale of products and services ed.1.2 of 1.1.2022 attached hereto and/or visible on https://www.tplay.ch/document/share/48/b50a19cb-8ec0-4086-a227-92add618209b